Prohuman APT

Job Category: IT

Full time
Cluj-Napoca
Posted 4 weeks ago

We’re looking for a skilled IT Network Support Specialist to join our partner’s multinational team! If you have a passion for technology, excellent communication skills, and enjoy helping people, this role is for you!

What you’ll be doing:

Serve as the first point of contact for customers seeking technical assistance via phone, email, or web portal.
Provide first-line technical support to our client's customers via phone, email, and the client platform.
Log, track, and update all incidents and requests in the helpdesk ticketing system, maintaining accurate and up-to-date records.
Perform remote troubleshooting using diagnostic techniques, targeted questioning, and system analysis.
Assist in the setup, configuration, and maintenance of servers, storage systems, desktops, audio-visual equipment, printers, software, and network infrastructure.
Conduct fault diagnosis, collect and analyze system logs, and resolve technical issues in collaboration with system and equipment suppliers when necessary.
Escalate unresolved or complex issues.
Support network infrastructure activities including VPN connectivity, routing, switching, firewall configuration, and wireless deployments.
Coordinate and manage third-party engineers for on-site troubleshooting at customer locations.
Occasionally travel within the EU, as required for business needs (2–3 times per year).
Work 8-hour shifts within the 09:00 to 21:00 window (2 shifts).
On-site presence is required for this role. However, hybrid work arrangements may be possible depending on project and operational needs. Candidates must be based in Cluj-Napoca or within commuting distance.

Qualifications and Requirements:

Bachelor’s degree in Computer Science, Telecommunications, Engineering, or equivalent experience (mandatory).
4+ years of experience in network support, infrastructure operations, technical support, NOC, or system administration environments.
Good understanding of networking fundamentals: TCP/IP, VLANs, routing, switching, VPN technologies, firewalls, DNS, DHCP.
Experience with enterprise networking equipment and technologies.
Hands-on experience with Windows and/or Linux systems administration.
Experience with virtualization technologies such as VMware vSphere, Hyper-V, KVM, or similar platforms.
Basic experience with server infrastructure, storage environments, and hardware troubleshooting.
Familiarity with ticketing systems, monitoring tools, and troubleshooting methodologies.
Good communication skills in English and customer-oriented mindset.
Ability to work independently and manage priorities in dynamic environments.
At least one networking certification (CCNA, CCNP, Juniper JNCIP, AWS Advanced Networking) or equivalent professional experience in network engineering/support.